Refund policy
RETURN & EXCHANGE POLICY
At Oak Tree Threads, each item is printed specifically for you when your order is placed, so we ask that you carefully review your size, color, design, and order details before checking out.
We understand that sometimes something just doesn’t work out! Eligible items may be returned for STORE CREDIT ONLY. Refunds to the original method of payment are not provided.
To start a return, please contact shopoaktreethreads@gmail.com.
STORE CREDIT & RETURNS
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Returns must be requested within 14 days of delivery.
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Approved returns will receive store credit via email after the returned item has been received and inspected.
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Original shipping costs are not included in the store credit amount and are non-refundable.
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Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
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We do not offer direct exchanges. If you need a different size, color, or style, you may return your eligible item for store credit and place a new order.
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Orders cannot be canceled or edited once they have entered production.
RETURNED ITEMS MUST BE
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Unworn and unwashed.
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In original, resaleable condition.
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Free of animal hair, deodorant, makeup, stains, or other signs of wear.
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Free of strong smells, including perfume, body odor, smoke, etc.
Items that do not meet these requirements may not be eligible for store credit.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or incorrect, please contact us at shopoaktreethreads@gmail.com within 14 days of delivery.
Please include your order number, a brief description of the issue, and clear photos of the item. We’ll review the issue and work with you to make it right.
Items that have already been worn or washed are not eligible for damage or printing claims.
MISSING ITEMS
If an item is missing from your order, please contact shopoaktreethreads@gmail.com within 14 days of delivery.
Please note that some orders may arrive in multiple packages depending on the items included in your order.
CUSTOM & PERSONALIZED ITEMS
Custom, personalized, and Upload Your Own Design products are made specifically for you and are FINAL SALE unless they arrive damaged, defective, or we made an error in fulfilling your order.
Please carefully review all personalization, spelling, sizing, colors, and uploaded artwork before placing your order.
ORDER CHANGES & CANCELLATIONS
Because each item is printed specifically for the customer who orders it, production may begin shortly after your order is placed.
Please carefully review your size, color, design, quantity, shipping address, and contact information before submitting your order.
If you notice an error immediately after ordering, email shopoaktreethreads@gmail.com as soon as possible. We will do our best to help if production has not started, but changes and cancellations cannot be guaranteed.
SIZING
Please review the size chart on each product listing before ordering. Sizing may vary between different garment styles and brands.
If the size you selected doesn’t work, eligible non-custom items may be returned according to the policy above for store credit, which can be used toward a new order.
QUESTIONS ABOUT YOUR ORDER?
We’re so glad you chose Oak Tree Threads and appreciate every order placed with our small business. If there’s an issue with your order, please reach out so we can help.