Privacy policy

PRIVACY POLICY

This Privacy Policy describes how Oak Tree Threads, LLC (“Oak Tree Threads,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, make a purchase from, or otherwise interact with oaktreethreads.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, certain information about your device and your use of the Site may be collected automatically. This may include information about your web browser, IP address, time zone, device information, cookies, pages or products you view, websites or search terms that referred you to the Site, and information about how you interact with the Site.

We may collect this information using technologies such as:

  • Cookies: Data files placed on your device that help the Site function properly and may help us understand how visitors use our Site.

  • Log files: Records of activity on the Site that may include your IP address, browser type, internet service provider, referring or exit pages, and date/time stamps.

  • Web beacons, tags, and pixels: Electronic technologies used to understand how visitors browse and interact with our Site and marketing.

When you make or attempt to make a purchase through the Site, we may also collect information you provide to us, including your:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details

  • Any information you provide when contacting us or submitting a custom order

When we refer to “Personal Information” in this Privacy Policy, we mean information that identifies you or can reasonably be associated with you.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Personal Information we collect to operate our business and provide our products and services, including to:

  • Process and fulfill orders.

  • Process payments and transactions.

  • Arrange for shipping and delivery.

  • Provide order confirmations, updates, and customer service.

  • Communicate with you about your order or inquiries.

  • Detect and prevent potential fraud or other unauthorized activity.

  • Improve and optimize our Site and customer experience.

  • Understand how customers browse and interact with our Site.

  • Measure the effectiveness of our marketing and advertising.

  • Send marketing communications when permitted and in accordance with the preferences you have provided.

  • Comply with applicable legal and regulatory requirements.

SHARING YOUR PERSONAL INFORMATION

We may share Personal Information with service providers and other third parties that help us operate our business, process and fulfill orders, provide our Site, process payments, deliver products, analyze Site activity, or provide advertising and marketing services.

For example, we use Shopify to power our online store. You can learn more about Shopify's privacy practices through its privacy policy.

We may also use analytics and advertising services, such as Google services and Meta services, to better understand how visitors interact with our Site and to measure and improve our advertising.

We may also disclose Personal Information when necessary to comply with applicable laws and regulations, respond to a subpoena, court order, search warrant, or other lawful request, enforce our agreements, or protect the rights, property, and safety of Oak Tree Threads, our customers, or others.

We do not sell your Personal Information in exchange for money.

COOKIES & TARGETED ADVERTISING

We and our service providers may use cookies, pixels, and similar technologies to provide Site functionality, remember preferences, understand how visitors use our Site, and support advertising and marketing activities.

Depending on your location and applicable law, you may have choices regarding certain cookies and targeted advertising. You can also adjust your browser settings to limit or block cookies; however, doing so may affect certain features or functionality of the Site.

MARKETING COMMUNICATIONS

If you choose to receive marketing emails or other promotional communications from Oak Tree Threads, we may use the contact information you provide to send you information about products, promotions, new releases, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of marketing communications, we may still contact you regarding orders, transactions, customer service inquiries, or other non-promotional matters.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your Personal Information, which may include the right to:

  • Request access to Personal Information we maintain about you.

  • Request that inaccurate Personal Information be corrected.

  • Request deletion of certain Personal Information.

  • Request information about how your Personal Information is used or shared.

  • Opt out of certain uses of your Personal Information where applicable.

To submit a privacy request, please contact us at shopoaktreethreads@gmail.com.

We may need to verify your identity before completing certain requests.

DATA RETENTION

When you place an order through the Site, we may retain your order and Personal Information for as long as reasonably necessary to fulfill your order, maintain our business and financial records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

CHILDREN'S PRIVACY

Our Site and services are not intended for children under the age of 13, and we do not knowingly collect Personal Information directly from children under 13.

DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect the Personal Information we collect. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

THIRD-PARTY SERVICES & LINKS

Our Site may contain links to third-party websites or use services provided by third parties. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing them with Personal Information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal and regulatory requirements.

When changes are made, the updated Privacy Policy will be posted on this page.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your Personal Information, please contact us at:

Oak Tree Threads, LLC
Email: shopoaktreethreads@gmail.com
Website: oaktreethreads.com